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Basin Sports Online Store Return Policy

For all returns please email us for an RA number

The Basin Staff recognizes that from time to time your purchase may need to be returned or exchanged for various reasons. Our policy will make this as simple as possible for our online customers; however we do have conditions that must be followed.


All returns for refunds must be made within 10 days after receiving merchandise. After 10 days, we will happily offer an exchange or store credit for our current selling price. All credits are issued within 1-2 business days upon receipt of the product at Basin Sports; you will be notified by email of the credit.

The item(s) must be unused and in new condition with the original packaging and all of the manufacturers hang tags. All items returned without original packaging and manufacturer’s tags will be refused.

Customers are responsible for the shipping charges back to Basin Sports. Any package that was refused at the time of delivery will be charged shipping from and back to Basin Sports. We do recommend shipping insurance on all items being returned as all damage or loss of items during shipping is the responsibility of the customer making the return.

In the event of an exchange, we will make every effort to ship the replacement product the day we receive the product being returned, and notify you of the tracking information for the replacement by email.

Thank you for understanding and following our return procedures.

Please return all items to:
Basin Sports 2886 Killington Road
Killington, VT 05751

For all returns please email us for an RA number

Free UPS Ground Shipping (Restrictions may apply)

The map below shows typical (not guaranteed) transit time for items shipped via UPS ground.
UPS Zone Map
Free ground shipping on orders over $99 to customers in the contiguous US.

Alaska and Hawaii Orders- UPS does not ground ship to these states, there is a $20 UPS 3-day upgrade charge to these orders.

International Orders
All international sales are final and returns will not be accepted.

We ship direct for most orders, EXCLUDING SKIS AND BOARDS.
Typical shipping charges are:
$40 to Canada
$60 to Europe
$70 Most other Continents

At this time we are only able to ship to the cardholders verifiable billing address.
Orders from international customers choosing to have the item shipped elsewhere will not be processed.

Please see below for information on Import Tax and Duties.


We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers. Please visit their site to learn more about the international shipping process.

Bongo International provides it's customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases at Basin Shopping as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.

This process saves international customers up to 82% off typical international shipping rates. Click Here to get your own US address with Bongo International.

Subscription Options
International shipping rates
Exchange rate calculator
Calculate international shipping savings with consolidation

Step-By-Step Order Guide for international orders that include SKIS and BOARDS

1. Shop for your items on our website and add them to your cart.
2. Setup your Bongo International account by clicking here.
3. After signup, Bongo will provide you with your very own US address.
4. Back at our website, proceed to Checkout.
5. Enter your new US address supplied by Bongo as both your BILLING & SHIPPING Address.
6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
7. Choose your shipping method, and Place Order.
8. Once completed, finish your verification process with Bongo.
9. Bongo will take over from here, please communicate directly with Bongo for delivery of your order via online chat or email.

If you have any questions, please feel free to contact us at or give us a call. We'll be glad to assist you.

Import Duties and Taxes:
All import duties and taxes are the responsibility of the purchaser and are not included in Basin Sports prices. We always advise customers to contact their local customs office for an estimate of these charges before submitting their order.
From time to time we may not be able to ship certain products internationally due to our vendor/dealer agreements. If an issue arises where we cannot ship, we will notify the customer that the item(s) to be purchased are restricted.